When complaints have been made, evidence indicates an unresolved controversy or significant
noncompliance with franchise standards, or when circumstances exist which, in the
judgment of the director, cast doubts upon the reliability or quality of cable service,
the director may require franchisee, at franchisee's cost, to test, analyze and provide
a written report on the performance of the system. Said report shall be delivered
to the director, no later than 14 days after franchisee is notified, in writing, of
the required report and shall include the following information: nature of the complaints
which precipitated the special tests; what system component was tested, the equipment
used, and procedures employed in said testing; the results of such test; and the method
in which said complaints were resolved. The director may require that tests and analyses
be supervised by an independent professional engineer acceptable to the county. The
tests shall be forwarded to the director with a report interpreting the results of
the tests and recommending actions to be taken.
(Ord. 88-0159F § 1 (part), 1988.)
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